1. Who these terms are between
These terms govern the private online coaching service provided by Jan Valenta, a Czech sole trader, IČO 17666180 (“Jan”, “coach”, “we” or “us”). Full details are available under Provider information. The customer who buys the subscription is referred to as “you”.
When coaching is for a player under 18, the customer must be that player’s parent or legal guardian. The adult enters the contract, manages payment and remains responsible for the child’s participation and safety.
2. What the coaching includes
The service is an individual coaching relationship adapted to the player’s goals, level, training environment and progress. It may include:
- a personalised player plan and current priorities;
- review of table-tennis match or training footage supplied by you;
- private written coaching messages;
- online coaching calls scheduled by agreement; and
- ongoing adjustments, exercises and performance guidance.
The exact mix and cadence are personalised rather than a fixed number of messages, analyses or calls. Jan will provide the service with reasonable care and skill. The subscription does not promise unlimited on-demand access or an immediate response at all hours.
3. Application and contract formation
Sending a fit-call application is free and does not commit either side. Jan may accept or decline an application if the coaching is not a suitable fit or capacity is unavailable.
A paid contract begins only when you complete the Stripe checkout after acceptance. Before payment, you will see the recurring price and billing interval and will be asked to accept these terms. Stripe confirms the payment and subscription by email.
The standard checkout is for an individual player, or a parent or guardian, buying coaching for personal use. A club, company or other business purchaser must contact Jan before payment so that the correct invoicing and tax treatment can be arranged.
4. Price, billing and payment
The standard personal-use subscription costs €1,500 per month in total, including 21% Czech VAT. Stripe shows the tax breakdown at checkout and processes payment securely. We do not receive your full card number.
The subscription renews automatically at the interval shown at checkout until cancelled. If payment fails, access may be paused while Stripe retries the payment or until the balance is resolved. We may change the price only for a future billing period after giving reasonable advance notice; an agreed founding-client rate remains governed by the specific offer made to that client.
5. Your responsibilities
- Provide accurate information about the player, goals, availability and relevant limitations.
- Use an account and footage links that you are entitled to share.
- Keep login and meeting links private and tell us promptly about suspected unauthorised access.
- Make your own safe decisions about training load and obtain qualified medical advice for injury, pain, illness or health concerns.
- For junior players, ensure appropriate adult supervision and consent.
- Treat Jan and anyone involved in the service respectfully and lawfully.
6. Scheduling and communication
Calls are arranged by proposing and confirming times in the coaching portal. A proposed time is not booked until it is shown as confirmed. Either side may request another time. Please give as much notice as reasonably possible if you need to reschedule.
Online communication depends on internet and third-party services such as Google Meet. If a material technical failure prevents a call, the parties will make a reasonable attempt to reschedule it.
7. Coaching boundaries and results
Improvement cannot be guaranteed. Results depend on the player’s starting point, practice, competition, health, equipment, environment and many factors outside Jan’s control.
The service is sports coaching and education. It is not medical diagnosis, physiotherapy, psychotherapy, nutrition treatment or emergency care. General discussion of sleep, recovery, nutrition, pressure or injury does not replace advice from an appropriately qualified professional.
8. Content, footage and confidentiality
You keep ownership of footage and materials you provide. You give Jan permission to access and use them only as needed to deliver, administer and protect the coaching relationship. Jan will not publish a client’s footage, messages, identity or results for marketing without separate permission.
Jan’s plans, analyses, exercises and materials are for the client’s personal coaching use. You may keep and use them for your own training, but may not sell, republish or distribute them as a competing product without permission.
9. Cancellation, withdrawal and refunds
You can stop future renewals at any time through the Stripe subscription-management link in the portal. The detailed rules are in the Cancellation & Refund Policy, which forms part of these terms. The standard withdrawal form is available under Provider information.
10. Ending the service
Either side may end the relationship for a serious breach, unlawful or abusive conduct, misuse of private access, or another reason that makes the coaching relationship unworkable. Where Jan ends a prepaid period without fault by you and cannot provide the remaining material service, Jan will provide an appropriate proportionate refund.
11. Liability and statutory rights
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for intentional or grossly negligent harm, or limits any mandatory consumer right. Subject to those rights, Jan is not responsible for indirect losses, competition results, decisions made against the coaching advice, or failures caused by systems outside reasonable control.
If any provision is invalid, the remaining provisions continue to apply.
12. Complaints, disputes and law
Please first contact ttvalenta@gmail.com so Jan can try to resolve the issue directly.
Consumers may also use out-of-court dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Štěpánská 567/15, 120 00 Prague 2, Czech Republic, at adr.coi.cz.
Czech law governs the contract, but this choice does not remove mandatory consumer protections that apply in the country where you habitually live. Courts with jurisdiction under applicable law may hear a dispute.