1. Cancel future renewal at any time
You may cancel the recurring subscription at any time through the Stripe subscription-management link in your coaching portal, or by emailing ttvalenta@gmail.com.
Ordinary cancellation stops the next renewal. Unless a legal refund right applies, access continues until the end of the billing period already paid for and that completed period is not refunded merely because you decide not to continue.
2. Your 14-day withdrawal right
If you are an EU/EEA consumer purchasing online, you normally have 14 days from the day the contract is concluded to withdraw without giving a reason.
If you expressly ask for coaching to begin during those 14 days and then withdraw, you may be charged a proportionate amount for the service actually supplied before your withdrawal. You lose the withdrawal right only if the service has been fully performed during the withdrawal period after your prior express consent and acknowledgement.
To withdraw, send a clear statement before the deadline to ttvalenta@gmail.com. You may use the model withdrawal form, but it is not mandatory.
3. If the service is not delivered as agreed
Tell Jan promptly what went wrong. Depending on the circumstances, the appropriate remedy may be correction, replacement coaching, rescheduling, a proportionate price reduction, or a refund required by applicable consumer law.
If Jan is unable to continue a prepaid period for reasons not caused by you and cannot provide a reasonable alternative, the undelivered material portion will be refunded.
4. Calls and rescheduling
You may request a new time through the portal. A call is booked only once a time is confirmed. There is no automatic monetary penalty for a genuine rescheduling request, but repeated late cancellations or missed calls can reduce what can reasonably be delivered within that billing period.
If Jan must cancel a confirmed call, he will offer reasonable alternative times. A material technical failure that prevents the call will also be handled by rescheduling where reasonably possible.
5. How refunds are paid
Approved refunds are normally returned through Stripe to the original payment method. Bank and card-processing times are outside Jan’s control. Refunds do not include losses caused by exchange-rate movements or fees imposed independently by your bank, except where applicable law requires otherwise.
6. Contact before opening a payment dispute
A chargeback is not a substitute for cancelling the subscription or contacting Jan about a service problem. Email ttvalenta@gmail.com first so the issue can be investigated and any legally required remedy can be provided.